This month I am going to say a few words to cover a bunch of different topics quickly.RAVE: The U.S. wins more medals than any country has EVER won in the Winter Olympics. I watched a total of 30 minutes of the games, but I still think that is a very cool achievement.RANT: The outcry over the Canadian Women’s Hockey Team drinking beer and smoking cigars after their Gold Medal win. Girls just

There are many businesses who base their business model on the kickback. For those who do not know what I am talking about, it is the idea of bribing a customer for business with cash, gifts, or favors in return. We have competitors who live this way. They buy expensive gifts for their “customers” in hopes of keeping them “loyal”. I have never been a big believer in the kickback.

A situation came up just recently that really made me think. Now I am not sure if I want to laugh or I want to cry, but it sure does make me wonder about people sometimes.This is a story about a longtime "customer" of Restylers' Choice. This customer doesn't buy much from us anymore. In fact, I know he buys most of his products from a competitor. We have always been there for him and helped his business

We have been building our Wings Direct program slowly and steadily over the last 10 years. We have worked hard at designing and building a state of the art production based system. Earlier this year we opened our completely new paint facility that has allowed us to triple our capacity. We have also reworked and rewritten our work-order management system to be more efficient and more informative. This

This time of year we are reminded to be thankful for those things that we have. During tough economic times it can be very difficult to find things to be thankful for. Sure - business may be down, paying your bills may be harder than ever. Your prospects for your business may be bleak. We too have felt the “pinches” of a tight economy. We understand your pain, and while our customer base

I know that this was covered briefly in our tips and tricks section of the newsletter this month, but after reading that I thought this is a topic that needs further discussion.As professionals we need to know what vehicle we are working on, and what details may be pertinent to the product we are going to order. For example; if you were ordering a spoiler for 2010 Dodge Charger, you need to know the

I have been doing these articles for over a year now, and I think this is the first time I have officially covered and a Rant, Rave and Rumbling in one article. And believe it or not it is not based on business, but football.Yes, it is that time of the year again, time for football. While I do not get caught up in all the high school football hub-bub that goes on in Ohio and Texas, I do enjoy College

I know it is very hard to understand this but we are BOTH in business to make a profit. Yep, that is right, both you and me work hard to deliver a service, not out of the goodness of our hearts, but to make money doing it. But, what I have been trying to figure out for a long time now, is why is your profit more important than mine? And I do not mean you specifically, but metaphorically. In business

I am certain that all of us, at one time or another, have done something that they were told not to do. We may have gotten away with it, experiencing little or no consequence. Then again - we may not have been so lucky, and had been the recipient of the dreaded “I told you so.”I, for one, did this many times growing up. It is not that I did not want to listen to my advice giver, it is just

I am certain that many of think the topic for this month's Rants and Raves sounds a little far reaching judging by the news we hear everyday: GM and Chrysler in Bankruptcy, Thousands of dealers being shut down, thousands of people laid off. But the reality is that there are opportunities for all of us in this type of market.First, every dealer that is still in business is trying to sell cars. They